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Terms of sale

L'équipe Bagafrance

Terms of sale of SAS Bagafrance and SAS BV-CDM "Bagafrance Canal du Midi"

SAS Bagafrance and SAS BV-CDM « Bagafrance Canal du Midi » is a goods and passengers transport company. As such, the companies have licenses for the transport of goods and licenses for the transport of people issued respectively by the prefect of the Center region and by the prefect of the Occitan region. The companies are registered in the National Register of Carriers.

Below, the Bagafrance name and brand includes the two companies SAS Bagafrance and SAS BV-CDM.

1/ Transport of luggage, bicycles and other goods.

1.1. Transport of luggage, equipment and goods.

A transport service provided by Bagafrance corresponds to a standard contract for public transport on behalf of others, governed by:

- The French « Internal Transportation Orientation Law - Loi d’Orientation pour le Transport Intérieur » (LOTI), which is following the european directives related to transportation activities and which offers guarantees to the company as well as to the customer.

- The French « Civil Code - Code Civil » (art.1782 à 1786),

- The French « Code of Commerce - Code du commerce » (art.L 132-8/9 art.L 133-1 à L 133-7) and the related decrees.

1.2. The French « Internal Transportation Orientation Law - Loi d’Orientation pour le Transport Intérieur » (LOTI)

- It defines the following responsibilities:

- The loading operations as well as the stowage inside the vehicles and the unloading operations are under the responsibilities of the transport company.

- The packaging of the transported goods is under the responsibility of the customer who orders the transport (therefore, every piece of luggage is to be in good condition and of a quality which is good enough to efficiently protect the belongings inside).

1.3. The Commitments of Bagafrance

Bagafrance guarantees the luggage delivery before 6:00 pm for every transfer to the location as it is described on the transfer booking.

During the transport, the luggage and the others transported goods are permanently controlled until they are delivered. Two phone numbers are reachable for any question or request between 8:00 am and 8:00 pm: +33 (0)6 41 19 20 11 (Aquitaine et Occitanie) or +33 (0)6 11 24 14 73 (Val de Loire).

1.4. Advice to the Bagafrance customers

Each baggage is weighed at each pickup and must not exceed 20 kg for the flat rate applied. If a piece of baggage exceeds 20 kg without being declared on the order, Bagafrance will apply the additional cost provided in its tariffs for baggage exceeding 20 kg. The customer will be notified by phone or SMS and will pay at the start of the next stage the price difference between the initial order and the extra cost does not induce excess weight.

If this is not regularized, the contract will then be automatically reported by Bagafrance and the baggage left at the scheduled pickup location.

The customer commits himself in informing the staff of the various booked accommodations on the role of Bagafrance regarding the collection and delivery of the luggage.

The luggage must not contain any hazardous or flammable material of any type (alcohol, gaz, gasoline) as well as any illegal substance and product (drug, including cannabis) or valuables, medicines, weapon of any kind or any other product or material prohibited by the French Penal Code.

For practical reasons, in order to comply with the French "Vigipirate" anti-terror regulations, the luggage must be labelled as soon as collected for the first time. The word "BAGAFRANCE", the last name, the first name, and the mobile phone number are to be clearly identified on every piece of luggage.

Every piece of luggage must be carefully closed and locked, if possible.

For the bicycle transport (when the customer is not transported together with the bicycle), the bike must be identified (labeled) and packaged for transportation on a bicycle carrier. In particular, all the accessories (helmet, saddlebags, lock, pump, repair kit, road-book, GPS, etc..) must be put apart and grouped together in a bag identified in the same way as a piece of luggage.

1.5. Booking Policy

Bagafrance transfers baggage and cicycles by booking only, made at least 24 hours prior to the departure (before 9:00 am on the day before the first transfer).

This booking must have been registered and validated in priority through the booking form on the site. In case of special request, it is possible to make a reservation by phone or email to (Val de Loire) or (Aquitaine and Occitanie).

1.6. Cancellation Policy

Any cancellation of a transfer must be done by email or by phone at least 24 hours prior to the departure (i.e. before 9:00 am the day before the planned transfer).

Any request for cancellation must be made by mail or by phone at least 24 hours before the start of the day of the transfer (before 09:00 am the day before the transfer) to the Bagafrance company that wrote the contract.

In case of cancellation of baggage transfers, complete or partial, made up to 24 hours before the start of the trek (before 09:00 the day before the transfer), the amount of the order is refunded in full.

In case of cancellation after 09:00 the day before the transfer, the canceled transfer is unfortunately not refunded.

1.7. Request for change Policy

Any change of service (change in the number of pieces of luggage, change of pickup or delivery location, postponement of the stage) can be registered at no extra cost and at any time before and during the hike.

A surcharge may be required by Bagafrance in case of change request after 09:00 the day before the stage.

If a modification includes the cancellation of a transfer, it must be made before 09:00 the day before the stage, as provided in the paragraph "Cancellation", otherwise it will not be refunded.

1.8. Invoicing Policy

The service payment is made as soon as the booking is validated by both Bagafrance and the customer. Therefore, the transport contract between Bagafrance and the customer is closed only when the payment has been received by Bagafrance, prior to the date of departure

.

Payment of invoices is made before the service ( paid carriage). The transfer contract is therefore effective only when the amount corresponding to the transport service has been cashed.

1.9. Insurance

The objects transported are insured for 33 euros per kilo up to a maximum amount of 1000 euros per piece of luggage, bicycle or other parcels, in the event of loss, theft or deterioration on the entire journey between the assumption of responsibility (loading included) and delivery (unloading included). This insurance is included in the price of transport.

If he wishes, the customer can insure the real value (declared value) of the luggage and bicycles transported (contact us).

1.10. Reservations Policy

Time limit for foreclosure French Code of Commerce, art. L. 133.3: the customer has, to send his reservations to SAS Bagafrance for the Loire Valley or SAS BV-CDM for Aquitaine and Occitanie, 3 full working days from the delivery of luggage, bicycles and other miscellaneous parcels (standard contract). At the reception of his luggage, bicycles and other miscellaneous parcels, the customer must always check the number and the general condition, outside and inside.

If there are some reservations, the customer is invited to describe as simply and as accurately as possible the problem or problems noted. Under no circumstances may statements such as "subject to unpacking" or "subject to control" be taken into account. In case of deterioration found and if these instructions are not respected, no refund can be made.

In case of doubt or problem, it is advisable to contact Bagafrance by mail or telephone, at any time.

1.11. Disclaimer clause

In addition to the disclaimer clause which is included in the transport contract between the company and the customer, Bagafrance declines responsibility in case of theft or damage before collection or after delivery to the indicated location as described in the contract.

 

2/ Transport of passengers

2.1. Transport of passengers

Bagafrance transports passengers. This activity meets the standards of the "Public transport of passengers in vehicles equipped with a maximum of 9 seats, driver included". The transport is possible with luggage, bicycles and other packaged goods belonging to the passengers.

2.2. Booking, cancellation and change policy

Bagafrance transfers passengers with luggage, bicycles and other parcels by booking only, made no later than 72 hours before the day of transport. This booking must be made by phone or mail. It is dependent on the availability of the vehicles of the company Bagafrance solicited and can not be regarded as validated only after the reception of a confirmation and the payment in advance of this transport of at least 30% of the price of the estimate.

In the event of cancellation made up to 72 hours before the pickup time of the persons transported, the transport is refunded in full. In case of cancellation less than 72 hours before the pick-up time of the persons transported, no refund is made.

Any modification of service (change on the number of passengers or bicycles, change of pickup location or destination, report) must be the subject of a request to Bagafrance. This will be accepted, provided that these modifications do not involve the availability of Bagafrance vehicles and that the customer accepts the additional cost, calculated by Bagafrance.

If the requested modification does not make it possible to carry out the service for reasons of availability of Bagafrance's vehicles, it is considered as a cancellation if it was carried out less than 72 hours before the pick-up time of the persons transported. In this case, no refund is made.

2.3. Price of the transportation of persons

The price of the transport of persons executed by Bagafrance is given on estimate under the conditions of the paragraph 2.2.

This price includes all costs related to the race requested by the customer, including any tolls. It does not include waiting time. In case of delay due to the customer, a sum of 12.5 € per half hour may be required by Bagafrance beyond 30 minutes of waiting.

2.4. Insurance

The persons transported are insured by the company Bagafrance carrying the transport, as well as the luggage, the bicycles and the various parcels, besides the hand luggage kept by the passengers in the cockpit of the vehicle (these remain under their personal responsibility) . This insurance is included in the price of transport.

2.5. Reservations

Time limit for foreclosure French Code of Commerce, art. L. 133.3: with regard to luggage, bicycle and miscellaneous parcels transported at the same time as himself, with the exception of hand luggage kept with himself in the passenger compartment of the vehicle (seats and seats), the customer has, to address its reservations to the SAS Bagafrance for the Loire Valley or SAS BV-CDM for Aquitaine and Occitanie, 3 full working days from the delivery of luggage, bicycles and other miscellaneous parcels. At the reception of his luggage, bicycles and other miscellaneous parcels, the customer must always check the number and the general condition, outside and inside.

If there are some reservations, the customer is invited to describe as simply and as accurately as possible the problem or problems noted. Under no circumstances may statements such as "subject to unpacking" or "subject to control" be taken into account. In case of deterioration found and if these instructions are not respected, no refund can be made.

In case of doubt or problem, it is advisable to contact Bagafrance by mail or telephone, at any time.

 

3/ Personal data

Bagafrance collects, in compliance with the General Data Protection Regulations (GDPR), personal data as part of the transport orders placed to it.

This data is necessary for the preparation and transmission of contracts and digital invoices, and the proper execution of the transport requested by its customers. This information may possibly be partially (name and mobile number) transmitted to transport providers, as part of subcontracting.

They are not kept in a specific database, but archived with contracts with Bagafrance companies.

The possible use of these data for other purposes, can only be done with the consent of their owners. In no case are they retransmitted or resold to third parties.

Customers can exercise their rights to modify or delete this personal data on simple request by email or regular mail to Bagafrance companies where contracts were signed: SAS BAGAFRANCE, ZA Front, 37,340 Ambillou for the Loire Valley and SAS BV -CDM (CANAL-DU-MIDI BAGAFRANCE), 26 rue St-Bruno, 31000 Toulouse for Aquitaine and Occitanie.

 

4/ Applicable law and jurisdiction

These general conditions are governed by French law.

In the event of any dispute as to the validity, interpretation and / or execution of these general terms and conditions, the parties agree that the competent courts of Tours for SAS Bagafrance and Toulouse for SAS BV-CDM will be exclusively competent to judge , except contrary mandatory rules of procedure.

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